Refund Policy

At Technoverse Business Solutions, we value your trust and aim to provide high-quality IT networking products with reliable service. This Refund Policy explains the conditions under which refunds are provided.

1. Eligibility for Refunds

The product delivered is defective or damaged.
You received an incorrect product compared to your order.
The product is not functioning as described, subject to verification by our technical team.

2. Non-Refundable Items

Products damaged due to misuse, mishandling, or improper installation.
Customized, special-order, or clearance items.
Products returned without original packaging, manuals, or accessories.
Shipping, handling, and customs/import duties (if applicable).

3. Refund Process

To request a refund, you must contact us within [7–14 days] of receiving the product.
You may be required to provide proof of purchase, photos, or videos showing the defect/damage.
Once approved, refunds will be processed through the original payment method within [7–10 business days].

4. Return Shipping

Customers are responsible for return shipping costs unless the product was delivered defective or incorrect.
We recommend using a trackable shipping service to ensure safe return of items.

5. Cancellations

Orders can be canceled before shipment for a full refund.
Once the order has been shipped, cancellation will not be possible.

6. Contact Us

📧 Email: info@technoverseelectrical.com
📍 Address: Office Number 205, Unit No. 5 on Second Floor, GNP Arcadia, Plot No. RP-155, Sudarshan Nagar Cross Road Number 4, Near K V Pendharkar College, MIDC Phase-1,Dombivli East, kalyan, ,Thane, Maharashtra, 421203